Mysuru: The new concept of ‘Train Captain’ was implemented recently on Mysuru Division with T.No.12781 Mysuru-Nizamuddin Swarna Jayanthi Superfast Weekly Express becoming the first train to adopt this scheme on long-distance Mail and Express trains for integration of all service delivery systems, detailed to a large team of on-board Railway personnel.
Aparna Garg, Divisional Railway Manager, Mysuru, informed that the senior-most Ticket Checking member on the train will be designated as ‘Train Captain’ for co-ordinating with on-board staff of different departments such as Mechanical, Electrical, Operations, Security as also Catering and On-board Housekeeping Services personnel, for providing seamless and complaint-free services during the entire course of the journey of the train. In addition to Swarna Jayanthi Express, two other long-distance trains originating at Mysuru — Mysuru-Dadar Sharavathi Weekly Express and Ajmer-bound Bi-Weekly Express — will also have the services of Train Captain, she added.
