New guidelines will make levying service charge ‘illegal’
New Delhi: Coming to the aid of Hotel and Restaurant customers, the Ministry of Consumer Affairs has laid out new guidelines on levy of service charges, according to which people will be empowered to approach Consumer Commissions and the Central Consumer Protection Authority (CCPA) if Hotels and Restaurants levy service charge despite the Ministry asking them to stop making the levy. Following the fresh guidelines, it will now be completely up to the customers to pay any amount as tip and eateries cannot directly or indirectly levy any charge more than the mentioned rate of food items.
