New Delhi: The Central Consumer Protection Authority (CCPA) has barred hotels and restaurants from levying service charges automatically or by default on food bills. Further, consumers cannot be forced to pay this charge as it is voluntary and optional, and it shall not be collected by any other name either.
It allowed customers to file complaints in case of violation with the Consumer Commissions, including through the ‘e-daakhil’ portal, and even Deputy Commissioners. National Consumer Helpline (NCH) number 1915 can be called for speedy redressal. Complaints can also be filed on NCH mobile application.
